Privacy Policy

Deasil Works, Inc. ("Deasil Works," "we," "us," or "our") operates the Plexara platform and the plexara.io website (collectively, the "Service"). This Privacy Policy describes how we collect, use, and protect information when you use our Service.

We are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties. We do not use your data for advertising purposes.

We collect information you provide directly when you contact us, request a demo, or engage our services. This may include your name, email address, company name, and job title.

When you use the Plexara platform, we process data on your behalf as a data processor. This customer data is stored exclusively for your use and remains under your control at all times.

We collect standard server logs and may use analytics tools (such as Google Analytics) to understand website traffic patterns. These tools use cookies to collect anonymous, aggregate information about how visitors interact with our website.

We use contact information to respond to your inquiries, provide requested services, and send relevant communications about the Plexara platform.

Customer data processed through the Plexara platform is used solely to provide the services you have contracted for. We do not access, analyze, or use your data for any purpose other than delivering the Service to you.

We may access customer data when you explicitly request diagnostic assistance or technical support. Such access is limited to the scope of the support request and is logged for audit purposes.

Customer data is stored in our U.S.-based data centers located in Dallas/Fort Worth, Las Vegas, Los Angeles, Pasadena, Phoenix, and Washington, D.C. All data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption.

We implement industry-standard security measures including access controls, audit logging, intrusion detection, and regular security assessments. Access to customer data is restricted to authorized personnel on a need-to-know basis.

We retain customer data for the duration of your service agreement. Upon termination, customer data is deleted within 30 days unless a longer retention period is required by law or requested in writing.

Our website uses strictly necessary cookies required for the website to function, such as remembering your display preferences. These cookies do not collect personal information.

With your consent, we may use analytics cookies (Google Analytics) to collect anonymous usage data such as pages visited, time on site, and referral sources. This data is aggregated and cannot be used to identify individual users.

You can manage your cookie preferences at any time through your browser settings or the cookie preferences panel on our website. Declining optional cookies does not affect your ability to use the Service.

We do not sell or share your personal information with third parties for their marketing purposes. We may share information with service providers who assist in operating our business (e.g., hosting, email delivery), subject to confidentiality agreements.

The Plexara platform may connect to third-party data sources at your direction. We do not control and are not responsible for the privacy practices of these third-party services.

You have the right to access, correct, or delete your personal information. You may request a copy of the personal data we hold about you by contacting us at [email protected].

If you are located in the European Economic Area (EEA), United Kingdom, or California, you may have additional rights under GDPR, UK GDPR, or CCPA respectively, including the right to data portability, the right to restrict processing, and the right to object to processing.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at: [email protected] or by mail at Deasil Works, Inc., 121 W. Lexington Drive, Glendale, CA 91203.